614-427-3205 [email protected]

Privacy Policy

Google API Services User Data Policy Compliance

We, Real Psychiatric Services, understand that our use of Google API Services requires compliance with the Google API Services User Data Policy. This policy outlines how we handle user data obtained through Google API Services.

  • We will only use Google user data to provide or improve user‐facing features that are visible and prominent in our application.
  • We will not use Google user data for any other purpose, including but not limited to serving ads, tracking users, or collecting user data for resale.
  • We will ensure that our use of Google user data complies with all applicable laws and regulations, including but not limited to, the Health Insurance Portability and Accountability Act (HIPAA).

Data Disclosure

We may disclose protected health information about you to third‐party service providers, including Google, to provide or improve user‐facing features that are visible and prominent in our application. We will ensure that these disclosures comply with all applicable laws and regulations, including but not limited to the Health Insurance Portability and Accountability Act (HIPAA) and the Google API Services User Data Policy.

Security Measures

We will implement and maintain reasonable and appropriate security measures to protect user data obtained through Google API Services. These measures will include, but are not limited to, encryption, access controls, and auditing.

Data Retention and Deletion

We will retain user data obtained through Google API Services for as long as necessary to provide or improve user‐facing features that are visible and prominent in our application. We will delete user data when it is no longer necessary.

SMS Communication and 10DLC Compliance

Real Psychiatric Services uses SMS/text messaging to provide appointment reminders, service updates, and other relevant healthcare or account information. We are committed to protecting the confidentiality of your personal information while ensuring transparency regarding how and why we send text messages. You may review or change your SMS preferences at any time by visiting https://realpsychiatricservices.com/sms-preferences and choosing one of the available options.

Consent to Receive SMS

By providing your mobile number to Real Psychiatric Services (e.g., in an online or paper form), you voluntarily consent to receive SMS messages, which may be sent using an automated system. Message and data rates may apply based on your mobile carrier. Message frequency may vary depending on the nature of your care or communications needs.

  • No Purchase/Services Required: Your consent to receive SMS messages is not a condition of receiving services from Real Psychiatric Services. If you choose not to opt in, we will still gladly provide our services.

SMS Message Frequency

  • Users who opt in can expect to receive approximately one message per week, depending on individual care needs.

  • Message frequency may vary with appointment schedules, reminders, or urgent care notifications.

No Transfer of Consumer Data to External Organizations

We commit not to transfer consumer data to any external organizations under any circumstances, even with user consent. Real Psychiatric Services does not sell, rent, trade, or otherwise disclose your personal information—including mobile phone numbers or SMS consent status—to third parties for marketing or non‑service‑related purposes.

Security and HIPAA Considerations

Please note that SMS is not always a fully secure form of communication. We do not send highly sensitive patient health information via text messages; however, appointment reminders, scheduling updates, or general information may be transmitted. If you have concerns about the security of SMS, please let us know, and we can discuss alternative communication methods.

How We Use Your Phone Number

  • Healthcare‐Related Messages: We use your phone number strictly for patient care–related communications, such as appointment reminders, scheduling, or service updates.
  • No Third‐Party Marketing: We do not share or sell your mobile number or consent information to third parties for marketing or promotional purposes.
  • Service Providers: In accordance with 10DLC industry regulations, message content and related information (including your phone number) may be shared with mobile carriers and service providers solely for the purpose of delivering SMS messages and ensuring regulatory compliance.

Opt‐Out and Support

  • Opt‐Out: You may opt out of receiving SMS messages at any time by replying “STOP” to any text message you receive from us. Once you do so, you will receive one final text confirming you have been unsubscribed, after which you will no longer receive SMS communications.
  • Help/Support: If you need assistance, you may reply “HELP” to any message, or contact us directly at 614-427-3205.
  • Recordkeeping: We retain your SMS opt‐in/opt‐out records to comply with applicable laws, regulations, and carrier requirements. These records are stored securely and only accessed by authorized personnel.

HIPAA Notice of Privacy Practices

This notice outlines your protected health information, how it may be used, and what your rights are. Please review carefully and ask any questions prior to signing. Questions about this notice can be directed to Real Psychiatric Services.

OUR PLEDGE REGARDING PROTECTED HEALTH INFORMATION

We, Real Psychiatric Services, understand that protected health information about you and your health is personal. We are committed to protecting health information about you. This Notice applies to all of the records of your care generated by Real Psychiatric Services, whether made by Real Psychiatric Services personnel or your personal doctor or other health care provider. This Notice will tell you about how we may use and disclose protected health information about you. We also describe your rights and certain obligations we have regarding the use and disclosure of protected health information. The law requires us to:

  • Make sure that protected health information that identifies you is kept private.
  • Notify you about how we protect protected health information about you.
  • Explain how, when, and why we use and disclose protected health information.
  • Follow the terms of the Notice that is currently in effect.

We are required to follow the procedures in this Notice. We reserve the right to change the terms of this Notice and to make new notice provisions effective for all protected health information that we maintain by:

  • Posting the revised Notice in our office.
  • Making copies of the revised Notice available upon request.
  • Posting the revised Notice on our website.

HOW WE MAY USE AND DISCLOSE PROTECTED HEALTH INFORMATION ABOUT YOU

The following categories describe different ways that we use and disclose protected health information without your written authorization.

  1. For Treatment: We may use protected health information about you to provide you with, coordinate, or manage your medical treatment or services.
  2. For Payment for Services: We may use and disclose protected health information so that the treatment and services you receive may be billed to and payment may be collected from you, an insurance company, or a third party.
  3. For Health Care Operations: We may use and disclose protected health information about you for health care operations necessary to run Real Psychiatric Services and ensure that all of our patients receive quality care.

Other examples and details of permitted uses and disclosures can be found in this Notice under sections like As Required by Law, Research, Health Oversight Activities, etc.

YOU CAN OBJECT TO CERTAIN USES AND DISCLOSURES

Unless you object, or request that only a limited amount or type of information be shared, we may use or disclose protected health information about you in circumstances such as sharing with a family member directly involved in your care or notifying individuals in a disaster relief situation. If you would like to object to these uses/disclosures, please call or write to our contact person.

YOUR RIGHTS REGARDING PROTECTED HEALTH INFORMATION ABOUT YOU

You have certain rights regarding the protected health information we maintain about you, including:

  • Right to Inspect and Copy
  • Right to Amend
  • Right to an Accounting of Disclosures
  • Right to Request Restrictions
  • Right to Request Confidential Communications
  • Right to a Paper Copy of This Notice

For details on exercising these rights, see the corresponding sections of this Notice.

OTHER USES AND DISCLOSURES

We will obtain your written authorization before using or disclosing your protected health information for purposes other than those provided for above (or as otherwise permitted or required by law). You may revoke this authorization in writing at any time. Upon receipt of the written revocation, we will stop using or disclosing your information, except to the extent that we have already taken action in reliance on the authorization.

YOU MAY FILE A COMPLAINT ABOUT OUR PRIVACY PRACTICES

If you believe your privacy rights have been violated, you may file a complaint with Real Psychiatric Services or file a written complaint with the Secretary of the Department of Health and Human Services. A complaint to the Secretary should be filed within 180 days of the occurrence of the complaint or violation. If you file a complaint, we will not take any action against you or change our treatment of you in any way.

Thank you for reading our Privacy Policy. If you have any questions, please contact us at 614-427-3205.

Contact Us

If you have any questions or concerns about these Terms of Service, please contact us at [email protected]
By using our Services, you acknowledge that you have read, understand, and agree to be bound by these Terms of Service.