Privacy Policy

Google API Services User Data Policy Compliance

We, Real Psychiatric Services, understand that our use of Google API Services requires compliance with the Google API Services User Data Policy. This policy outlines how we handle user data obtained through Google API Services.

• We will only use Google user data to provide or improve user-facing features that are visible and prominent in our application.
• We will not use Google user data for any other purpose, including but not limited to serving ads, tracking users, or collecting user data for resale.
• We will ensure that our use of Google user data complies with all applicable laws and regulations, including but not limited to the Health Insurance Portability and Accountability Act (HIPAA).

Data Disclosure

We may disclose protected health information about you to third-party service providers, including Google, to provide or improve user-facing features that are visible and prominent in our application. We will ensure that these disclosures comply with all applicable laws and regulations, including but not limited to HIPAA and the Google API Services User Data Policy.

Security Measures

We will implement and maintain reasonable and appropriate security measures to protect user data obtained through Google API Services. These measures include, but are not limited to:

• Encryption
• Access controls
• Auditing

Data Retention and Deletion

We will retain user data obtained through Google API Services for as long as necessary to provide or improve user-facing features that are visible and prominent in our application. We will delete user data when it is no longer necessary.

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SMS Communication and 10DLC Compliance

Real Psychiatric Services uses SMS/text messaging to provide appointment reminders, service updates, and other healthcare-related or account information. You may review or change your SMS preferences at any time.

Consent to Receive SMS

By providing your mobile number (e.g., in an online or paper form), you voluntarily consent to receive SMS messages, which may be sent using an automated system.

• Message and data rates may apply.
• Message frequency may vary based on care or communication needs.
• No services are contingent on SMS consent — you can still receive care without opting in.

SMS Message Frequency

Users who opt in can expect to receive approximately one message per week, though frequency may vary based on:

• Appointment schedules
• Reminders
• Urgent care notifications

No Transfer of Consumer Data to External Organizations

We do not transfer consumer data to external organizations under any circumstances, even with user consent.

Real Psychiatric Services does not sell, rent, trade, or disclose your personal information — including mobile numbers or SMS consent status — to third parties for marketing or non-service-related purposes.

How We Use Your Phone Number

• Healthcare-related messages only: appointment reminders, scheduling, service updates
• No third-party marketing: your number is never sold or shared for promotional purposes
• Service providers: carriers and SMS service platforms may receive message content solely to deliver messages and comply with 10DLC regulations

Opt-Out and Support

• Opt-Out: Reply “STOP” to any message to unsubscribe. You will receive one final confirmation message.
• Help: Reply “HELP” or call 614-427-3205.

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HIPAA Notice of Privacy Practices

This notice outlines your protected health information (PHI), how it may be used, and your rights. Please review carefully.

Our Pledge Regarding Protected Health Information

We understand that your health information is personal. This Notice applies to all records of your care generated by Real Psychiatric Services.

We are required by law to:

• Ensure PHI that identifies you is kept private
• Notify you about our privacy practices
• Explain how, when, and why we use or disclose PHI
• Follow the terms of the Notice currently in effect

How We May Use and Disclose PHI

We may use or disclose your PHI without written authorization for:

1. Treatment: To provide, coordinate, or manage your medical treatment or services.
2. Payment: To bill and collect payment from you, your insurance company, or a third party.
3. Health Care Operations: To operate Real Psychiatric Services and ensure quality care.

Your Rights Regarding Your PHI

You have the right to:

• Inspect and copy your records
• Request amendments
• Receive an accounting of disclosures
• Request restrictions
• Request confidential communications
• Obtain a paper copy of this Notice

Filing a Complaint

If you believe your privacy rights have been violated:

• File a complaint with Real Psychiatric Services, or
• File a written complaint with the Secretary of the Department of Health and Human Services (HHS)

You will not face retaliation for filing a complaint.